ShareHouseManagers manages shared living properties across Melbourne — for landlords, tenants, and everyone in between. This page explains, in plain terms, what personal information we collect, why, and how it’s protected.
Applies to: Landlords, tenants, applicants & website visitors
Governed by: Privacy Act 1988 (Cth) & the Australian Privacy Principles
Questions?: info@sharehousemanagers.com.au
This policy applies to everyone we work with in the course of managing a share house or co-living property:
Our principle: we only collect information that is reasonably necessary to provide our property management services — nothing more.
We collect personal information directly from you when you enquire about our services, apply for a room through Flatmates.com.au or similar platforms, sign a management agreement or tenancy documentation, communicate with us, or use our website tools and calculators.
We may also collect information from third parties where relevant and permitted, such as:
We don’t sell personal information. And we never share your information for marketing purposes without your consent.
We store personal information using a combination of secure digital systems, including PropertyMe, Google Drive, and Google Sheets, with structured folder and record-keeping practices. Financial transactions are recorded through our banking provider (NAB).
We take reasonable steps to protect information from misuse, loss, and unauthorised access, including:
No method of electronic storage is completely secure, and while we take reasonable precautions, we cannot guarantee absolute security.
For day-to-day house coordination — cleaning rosters, bin reminders, general notices — we may use group messaging platforms such as WhatsApp. Official tenancy matters, financial records, and formal communication are managed through email and PropertyMe, to keep a proper written record.
Landlord communication follows the same principle: email and PropertyMe for records, with WhatsApp reserved for urgent matters.
We retain personal information for as long as needed to fulfil the purposes described in this policy, and as required by law — including record-keeping obligations for tenancy, bond, and financial matters. When information is no longer required, we take reasonable steps to destroy or de-identify it securely.
You may request access to the personal information we hold about you, and request that we correct anything inaccurate, out of date, or incomplete. To make a request, contact us using the details below — we’ll respond within a reasonable timeframe, in line with the Australian Privacy Principles.
Our website may use cookies and similar technologies to support basic functionality and analytics, including our rental calculator and rental appraisal tools. This helps us understand how our tools are used and improve the experience for landlords and tenants. You can adjust your browser settings to manage or disable cookies at any time.
If you have a concern about how we’ve handled your personal information, please contact us directly so we can work with you to resolve it. If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on this page, with the “last updated” date shown at the top.
