Terms and conditions

The terms behind how we work together.

These Terms & Conditions set out plainly how ShareHouseManagers works with landlords and tenants across our managed share house and co-living properties, without the fine-print runaround.

Applies to: Landlords, tenants & website visitors

Governed by: Laws of the State of Victoria, Australia

Questions?: info@sharehousemanagers.com.au

01. About ShareHouse Managers

ShareHouseManagers is a Melbourne-based specialist property management business focused on room-by-room, multi-tenant share house and co-living properties. We are not a traditional whole-property real estate manager; our service is built around the operational complexity of managing multiple, unrelated tenants living within a single property.

By engaging our services, using our website, or residing in a property we manage, you agree to be bound by these Terms.

02. Our services

Our services to landlords include, but are not limited to:

Tenant acquisition, advertising, and applicant screening
Coordination of inspections and room viewings
Tenant onboarding and move-in coordination
Rent collection, ledger management, and arrears follow-up
Utility billing and shared expense management
Maintenance coordination with trades and contractors
Bond collection and lodgement with the Residential Tenancies Bond Authority (RTBA)
Monthly ownership statements and reporting
Rental appraisals for prospective landlords
Ongoing tenant coordination, including house rules, cleaning rosters, and shared-space management

The scope of services provided to an individual landlord is set out in the relevant management agreement. Where there is any inconsistency between these Terms and a signed management agreement, the management agreement will prevail.

03. Management fees

We charge landlords a management fee calculated as a percentage of the total rental income generated from the property, as set out in the relevant management agreement.
Fees are deducted from rental income collected prior to disbursement to the landlord, unless otherwise agreed in writing.
Any additional services outside the standard scope of management (e.g. major renovation coordination, legal proceedings support) may incur additional fees, which will be communicated and agreed in advance.

04. Landlord obligations

By engaging ShareHouseManagers, landlords agree to:

Ensure the property meets all applicable legal, safety, and habitability requirements under Victorian residential tenancy law
Provide accurate and complete information about the property
Respond to reasonable requests for authorisation (e.g. maintenance approvals) in a timely manner
Maintain adequate landlord insurance for the property
Comply with all obligations under the Residential Tenancies Act 1997 (Vic) and any other applicable legislation

05. Tenant obligations

Tenants residing in a property we manage agree to:

Pay rent on time in accordance with their tenancy agreement
Comply with house rules and shared-living expectations communicated by ShareHouseManagers
Participate reasonably in shared responsibilities, such as cleaning rosters and bin duties
Report maintenance issues promptly through the appropriate channel (email or PropertyMe)
Treat other tenants, ShareHouseManagers staff, and contractors with respect
Comply with all obligations under their tenancy agreement and applicable residential tenancy law

06. Communication

Official communication with landlords is conducted primarily via email and PropertyMe, to maintain a proper written record. Urgent matters may be handled via phone or WhatsApp.
Official communication with tenants regarding tenancy matters is conducted via email and PropertyMe. Group messaging platforms (such as WhatsApp) may be used for day-to-day house coordination, including rosters and reminders, but do not replace formal tenancy communication.

07. Rent, bonds & payments

Rent payments are recorded and tracked through our systems, including PropertyMe and our banking provider (NAB).
Bonds are collected and lodged with the Residential Tenancies Bond Authority (RTBA) in accordance with Victorian legislation.
Overdue rent will be followed up in accordance with standard arrears procedures and applicable tenancy law. Continued non-payment may result in formal notices being issued in accordance with legal requirements.

08. Maintenance & repairs

Tenants must report maintenance issues promptly. We will assess, verify, and coordinate necessary repairs with appropriate tradespeople.
Urgent repairs (e.g. those affecting health, safety, or security) will be prioritised in accordance with legal timeframes.
Landlords are responsible for approving non-urgent repair costs above any pre-agreed threshold set out in the management agreement.

09. Rental appraisals

Rental appraisals provided by ShareHouseManagers are estimates based on current market conditions, comparable properties, and our operational experience in the share house and co-living sector. They are provided as a guide only and do not constitute a guarantee of achievable rent, occupancy, or income. Actual results may vary based on market conditions, property condition, and other factors outside our control.

10. Termination of management services

Either party may terminate the management agreement in accordance with the notice period and terms set out in that agreement.
Upon termination, ShareHouseManagers will provide a final statement of accounts and reasonable assistance to transition management of the property.
Termination does not affect any fees or obligations accrued prior to the termination date.

11. Limitation of liability

To the maximum extent permitted by law:

ShareHouseManagers will exercise reasonable skill and care in providing property management services, but does not guarantee specific financial outcomes, tenant behaviour, or the absence of vacancy periods.
We are not liable for loss or damage arising from circumstances outside our reasonable control, including but not limited to tenant default, property damage caused by tenants, force majeure events, or third-party contractor performance.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

12. Website use

The ShareHouseManagers website is provided for the purpose of showcasing our services, advertising available rooms, and enabling landlords and tenants to make enquiries or access tools such as our rental calculator.
Content on the website, including branding, text, and appraisal tool outputs, is the property of ShareHouseManagers and may not be reproduced without permission.
We do not guarantee that the website will be error-free, uninterrupted, or free of technical issues, and reserve the right to modify or discontinue any part of the website or tools at our discretion.

13. Dispute resolution

Where a dispute arises between ShareHouseManagers and a landlord or tenant, we encourage direct communication in the first instance to resolve the matter promptly and fairly. Where a dispute cannot be resolved directly, either party may pursue resolution through the Victorian Civil and Administrative Tribunal (VCAT) or other relevant body, in accordance with applicable law.

14. Governing law

These Terms are governed by the laws of the State of Victoria, Australia. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of Victoria.

15. Changes to these terms

We may update these Terms from time to time to reflect changes in our services, business practices, or legal obligations. The most current version will always be available on our website, with the “last updated” date shown at the top of this page.